Frequently Asked Questions

How long does it take to deliver?

We are always aiming to cut our delivery times down but our delivery time currently averages between 3-7 business days.

How will my Info be used?

At Undique, we take your privacy seriously. We collect and use your information strictly in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
We use your personal information to:

  • Process and deliver your orders
  • Provide customer support and respond to enquiries
  • Send order updates and account-related communications
  • Improve our website, services, and user experience
  • Send you relevant offers or updates (only if you’ve opted in)


We never sell your information to third parties. Some trusted service providers (like delivery companies and payment processors) may access your data solely to help us fulfil your order or provide related services.


You can update your preferences or request access to your data at any time. For full details, please see our Privacy Policy.

What payment methods can I use?

Undique solely uses major payment providers to process all payments. These include all major debit/credit cards and PayPal.

What is your returns policy?

We aim to provide the ultimate product satisfaction, so if you have any problems with your recent purchase, please contact us at info@undique.co.uk. We follow government guidelines and adhere to consumer law.

My package says it has been delivered but I have not received anything. What do I do now?

Not to worry, please contact us @ info@undique.co.uk and we will be happy to assist you in correcting any courier issues.

Anymore questions? Drop us a message.