Terms and Conditions

1. About Us

This website is operated by Undique Store Ltd, a company registered in England and Wales under company number 12607612.

You can contact us at info@undiquestore.com.

2. Definitions

  • “We” / “Us” / “Our” refers to Undique Store Ltd.
  • “You” / “Your” means the customer or website user.
  • “Website” refers to www.[yourdomain].co.uk and any subdomains.
  • “Goods” or “Products” means the items listed for sale on our website.

3. General

  • By accessing or using our website, you agree to be bound by these terms and conditions.
  • These terms apply to all sales made through the website and may be updated at any time. Please review regularly.

4. Orders

  • All orders are subject to acceptance and availability.
  • You will receive an email acknowledging receipt of your order. This does not constitute acceptance.
  • A contract is formed when we dispatch the goods and send you confirmation.

5. Pricing and Payment

  • All prices are in GBP and include VAT (where applicable).
  • We reserve the right to change prices without notice.
  • Payment must be made at the point of order using our accepted payment methods (e.g. credit/debit card, PayPal, Klarna).
  • All payment details are processed securely in compliance with PCI DSS.

6. Delivery

  • Delivery times and costs are specified during checkout.
  • Estimated delivery dates are indicative only and not guaranteed.
  • We deliver to UK addresses and may offer international shipping where indicated.
  • Risk passes to you upon delivery. Title of goods passes once payment is received in full.

7. Cancellations and Returns (Your Right to Cancel)

Under the Consumer Contracts Regulations 2013:

  • You have the right to cancel your order within 14 calendar days of receiving the goods, without giving any reason.
  • To exercise this right, contact us at info@undiquestore.com. You must return the goods within 14 days of notifying us.
  • You will be refunded the cost of the goods and standard delivery (not premium options), within 14 days of us receiving the return or evidence of return.
  • Goods must be returned in their original condition and packaging. You are responsible for return costs unless the item is faulty.

8. Faulty or Damaged Goods

  • If goods are faulty, damaged, or misdescribed, please notify us within 30 days of receipt to be eligible for a refund or replacement.
  • After 30 days but within 6 months, we may offer a repair or replacement.
  • Proof of purchase is required.

9. Product Descriptions

  • We aim to ensure all product information is accurate, but slight variations in colour or appearance may occur.
  • If you receive an item that is materially different from the description, you are entitled to a return and refund.

10. Limitation of Liability

  • We shall not be liable for any indirect or consequential loss, or for any loss of profit, revenue, or data arising from your use of the website or purchase of goods.
  • Our liability is limited to the value of the goods purchased.
  • Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law.

11. Your Responsibilities

  • You confirm that all information you provide is accurate and up-to-date.
  • You agree not to misuse the website or interfere with its security or operation.
  • You must not use our website for any unlawful purpose.

12. Intellectual Property

  • All content, logos, images, and text on the website are the property of Undique Store Ltd or its licensors.
  • You may not copy, reproduce, or use any content without prior written permission.

13. Privacy and Data Protection

  • Your personal data is handled in accordance with our [Privacy Policy] and the UK GDPR.
  • We collect, use, and store personal data to fulfil your order, provide customer service, and comply with legal obligations.
  • Data may be shared with trusted third parties for payment processing and delivery, but never sold.

14. Promotions and Discount Codes

  • Promotions are subject to availability and may be withdrawn at any time.
  • Discount codes cannot be used in conjunction with other offers unless stated.
  • Misuse of promotional offers may result in order cancellation.

15. Force Majeure

  • We shall not be liable for any delay or failure to perform due to events beyond our reasonable control (e.g., acts of God, strikes, supply chain disruption).

16. Governing Law and Jurisdiction

  • These terms are governed by English law.
  • Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Complaints

18. Contact Information

Undique Store Ltd
Email: info@undiquestore.com